FAQs
What is the difference between the KettlebellConnect and the KettlebellConnect 2.0?
The KettlebellConnect 2.0 has real-time performance tracking and an updated shell and handle design for maximum comfort and usability. With the KettlebellConnect 2.0, you can see your performance data in real-time while watching one of our on-demand classes in the JAXJOX App. The 1.0 version still collects your performance data, but it is not collected in real-time or overlayed on the on-demand workout screen. To sync your data to the JAXJOX App, you must add the 1.0 version back to the base before the data is recorded in the app.
Does the original KettlebellConnect work with the InteractiveStudio?
The original KettlebellConnect does not work with the InteractiveStudio, as it does not have the AI tracking technology required. You have to upgrade to the 2.0 version if you plan on gradually building up to the full InteractiveStudio experience.
How can I apply for financing?
You can apply for financing at checkout by selecting the Affirm option. Customers who qualify for 0% APR will have the option to pay as low as $20/month for 12 months. Tax and shipping fees are separate.
What weight increments will be available?
12lbs, 18lbs, 24lbs, 30lbs, 36lbs, 42lbs
Is there any assembly required?
The shell, base, weights, and charging cable & AC adapter will be in the box. Our instructions walk you through correctly placing the base on the floor and stacking the weights in order before attaching the shell.
What iOS/Android version do I need to download the JAXJOX app?
For iOS devices, you must have iOS version 10 or higher installed on your device. For Android devices, you must have Android version 5 or higher installed on your device.
What if my kettlebell is not connecting to my app?
Please make sure your Bluetooth is turned on for your device and that your KettlebellConnect™ 2.0 is charged and nearby.
What are the features and functions of the newly designed JAXJOX App?
The JAXJOX App includes real-time performance tracking for your connected products and analytics to review your progress.
For $12.99/mo, you can subscribe to the full App experience and access on-demand classes with real-time performance tracking, scheduling to plan your weekly workouts in advance, friendly competition with leaderboards and a personalized Fitness IQ score.
Do you need to subscribe to the JAXJOX App to track your performance data?
No, you do not need to subscribe to the $12.99/mo offering to track your data. You can still use your connected products with the app and record your data.
How do you adjust the weight in the kettlebell and how long does it take to switch weights?
Choose the desired weight by pressing the – or + sign on the base. The KettlebellConnect™ 2.0 can be adjusted from 12lbs to 42lbs in increments of 6lbs. You can cycle through the available weight continuously, meaning if you are on 42lbs, you can quickly change to 12lbs by pressing the + button. The KettlebellConnect™ 2.0 takes approximately 1 second to change your selected weight. The KettlebellConnect™ 2.0 will beep once when ready for use.
What is JAXJOX’s return policy?
To qualify for a refund, the following conditions must be met:
You must contact JAXJOX® within 30 days of your purchase date.
You must return the product to JAXJOX® to receive a refund. Returned Product(s) must be in good physical condition (not broken or damaged). All components originally included with your purchase must be included with your return.
Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. You are responsible for all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to JAXJOX®.
